Frequently Asked Questions
Everything you need to know about finding your dream Jane Hill gown.
How far in advance should I order my wedding gown?
We recommend ordering your Jane Hill gown at least 6 to 9 months before your wedding date. This allows ample time for production, shipping, and any necessary local alterations.
Can I customize the design of my gown?
Yes, we offer select customizations such as raising necklines, adjusting train lengths, or adding sleeves. Please contact our bridal consultants to discuss specific design modifications.
How do I determine my correct size?
Bridal sizing typically runs smaller than standard street sizing. We provide a detailed size chart and recommend having your measurements professionally taken to ensure the best fit before placing an order.
What is your return policy for wedding dresses?
Due to the made-to-order nature of our gowns, all sales are final. We do not accept returns or exchanges. We encourage you to review your selection carefully before finalizing your purchase.
Do you offer international shipping?
Yes, Jane Hill ships worldwide. Shipping costs and delivery timelines vary by location. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Are alterations included in the price of the gown?
The price of the gown does not include alterations. Almost every bridal gown requires some adjustment for a perfect fit, and we recommend working with an experienced bridal seamstress in your area.